The offer and sale of products on our website ("acquadiportofino.com") are governed by these General Conditions of Sale.

The products purchased on Mazzolari.com are sold directly by PUMA. SrL ("Acqua di Portofino" or the "Seller"), with registered office in Italy, Via Podgora, 11 - 20122 Milan, Iscr. Company Reg., Tax Code and VAT No., Share Capital 10,000 int. vers.

You can request any information from Acqua di Portofino through our assistance services: contact Customer Service.

If you need further information go to the Customer Service area. You will be able to find information regarding orders and shipments, refunds and the return of products purchased on Mazzolari.com.
For any other legal information, consult the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.

1. Our trade policy

1.1
The Seller offers the products for sale on pozzolari.com and carries out its electronic commerce activity exclusively towards its end users who are "consumers".

1.2
When we talk about "consumer" we are referring to any natural person who acts on Mazzolari.com for purposes not related to their commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", we invite you to refrain from concluding commercial transactions through Mazzolari.com.

1.3
In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the "consumer" or in any case orders that do not comply with its commercial policy.

1.4
These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on Mazzolari.com between the users of Mazzolari.com and the Seller.

1.5
However, the General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller who are present on Mazzolari.com via links, banners or other hyperlinks. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of sales operations. electronic commerce between users ofzzolari.com and third parties.

2. How to conclude the contract with Acqua di Portofino

2.1
To conclude the purchase contract for one or more products on Mazzolari.com, you will have to complete the order form in electronic format and send it to the Seller, electronically, following the relevant instructions.

2.2
Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the right of withdrawal, to print a copy using the print command and to memorize it. or to reproduce a copy for your personal use. We will also provide you with a summary of the commercial and contractual conditions that we propose for the purchase of the products, which contains a reference to the General Conditions of Sale and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the methods of processing of complaints by the professional, the shipping and delivery costs; as well as the references and the geographical and email address of the Seller and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal, as provided for by the articles. 52 et seq. of the legislative decree 6 September 2005, n. 206 (the “Consumer Code”). If applicable to the purchase, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales assistance service and we will remind you, finally, of the possibility of using the independent conciliation service and institutional, Risolvi Online, provided by the Arbitration Chamber of the Milan Chamber of Commerce.

2.3 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and shipping costs ( including any additional costs incurred by you for choosing a different and/or faster type of shipping and delivery than the standard one). The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.

2.4
The order form will be archived in our database for the period of time necessary to process the orders and in any case within the terms of the law. You will be able to access your order form by consulting the My Order section.

2.5
When transmitting the order form you will be warned that such forwarding implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.

2.6
The language available to conclude the contract with the Seller is Italian.

2.7
Once the contract is concluded, Acqua di Portofino will take charge of your purchase order.

2.8
The Seller may not process your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.

In these cases, we will inform you by email that the contract is not concluded and that the Seller has not processed your purchase order, specifying the reasons.

If the products presented on Mazzolari.com are no longer available or on sale at the time of your last access to the site or sending the order form, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30 ) days starting from the day following the day on which you have sent your order to the Seller, any unavailability of the products ordered. In case of forwarding the order form and payment of the price, the Seller will refund, without undue delay, the amount already paid by you and the contract will be considered terminated between the parties.

2.9
By electronically transmitting the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, we invite you not to submit the order form for the purchase of products on Mazzolari.com.

2.10
By submitting the order form you confirm that you know and accept the General Conditions of Sale and the further information contained inzzolari.com, also referred to via links, including the General Conditions of Use and the Privacy Policy and the Information on rights of withdrawal.

2.11
Once the contract is concluded, the Seller will send you, by email, a receipt of the purchase order, containing the General Conditions of Sale and the summary document on the Right of Withdrawal and therefore, all the information already contained in the summary of the commercial conditions and contractual information displayed before proceeding with the purchase.

2.12
We remind you that the product you purchase is intended exclusively for the country in which you place the order; therefore, if you decide to enter the product into a different country, you are responsible for the entry and are required to follow the applicable regulations and restrictions both for export from the country where you purchased the item and for importation into the country where you intend to take it. Acqua di Portofino hereby declines any responsibility in this regard.

3. Guarantees and indication of product prices

3.1
On Mazzolari.com only top quality, luxury branded products are offered for sale. These products are purchased directly by the Seller from fashion houses, manufacturers and retailers carefully selected for their rigorous quality controls.

3.2
The Seller does not sell used, irregular or lower quality products than the corresponding standards offered on the market. Only vintage garments that are offered for sale in the specific section of Mazzolari.com, due to their particular nature, can be used and/or in conditions of obvious wear. In the description of each vintage product Acqua di Portofino will take care to specify the storage conditions of the garment presented if they differ from the standards offered on the market.

3.3
The essential characteristics of the products are presented on Mazzolari.com within each product sheet. However, the images and colors of the products offered for sale on Mazzolari.com may not correspond to the real ones due to the Internet browser and monitor used.

3.4
Product prices may be subject to updates. Check the final sales price before submitting the relevant order form.

3.5
Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.

3.6
All products are equipped with an identification tag attached with a disposable seal. We ask you not to remove the tag and related seal from the products purchased, of which they constitute an integral part.

3.7
Pursuant to art. 57, paragraph II, of the Consumer Code, you will be responsible for the decrease in the value of the products purchased onzzolari.com resulting from a use of the products themselves other than that necessary to ascertain their nature, characteristics and functioning. Therefore, the Seller, in the event of exercising your right of withdrawal, has the right not to accept the return or not to fully refund the sums paid for the purchase, in relation to those products which do not have the relevant tag or which have been altered in their essential and qualitative characteristics or which have been damaged, as better clarified in paragraph 8.10.

3.8
All products sold by the Seller are covered by a twenty-four (24) month legal warranty for defects of conformity, in accordance with applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months of its discovery. The lack of conformity can be communicated to the Seller by contacting Customer Service. In case of lack of conformity you have the right to request repair or replacement of the product. In the event that the aforementioned remedies are not possible or are excessively burdensome, you will be entitled to a reduction in the price paid or termination of the sales contract, pursuant to art. 130 of the Consumer Code.

4. Payments

4.1
To pay the price of the products and the related shipping and delivery costs you can follow one of the methods indicated in the order form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument chosen by you.

4.2
In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, to Banca Sella or other banks, which provide the relevant remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any product returns, following exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on Mazzolari.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account at the time of shipment of the purchased products.

5. Value vouchers

5.1
Value vouchers are personalized codes, also called PROMO CODE, which allow you to benefit from a discount on purchases made on MAZZOLARI.COM.

5.2
The PROMO CODE box is displayed on the first page of the purchase process: once you have inserted the items in the Shopping Bag, enter your code in the PROMO CODE box and click on Recalculate. At this point a pop-up will open that will allow you to choose which item among those you wish to purchase you want to apply your value voucher to. Select the item and click APPLY. The value vouchers are applicable to only one item per order, therefore the other items included in the Shopping Bag will not be subject to any discount.

5.3
Limitations on the use of the value voucher:
The value voucher can only be used once, except for returns (as indicated in point 5.4);
The value voucher cannot be converted into money in any way;
It will not be possible to use multiple value vouchers in the same order;
The value voucher will apply to only one item per order;
The value voucher will only apply to items whose sales value exceeds the value of the voucher itself by at least 1 euro. Cannot be applied to items belonging to the Sample Sale or charity sales.

5.4
In the event that you wish to exercise the right of withdrawal provided for by art. 52 of the Consumer Code and return an item on which you have applied the value voucher, you will have to follow the standard return procedure which can be consulted in the Returns section. Once your return has been accepted, the relevant code will be reactivated with its original value. The difference in expenses you incurred for the purchase of the item will be credited back to you according to the methods and terms established for the normal reimbursement procedure.

6. Shipping and delivery of products

6.1
To find out the specific shipping and delivery methods for the products, access the Shipping section within the Customer Service area. Please pay attention to what is reported in this section because the information contained therein forms an integral and substantial part of these General Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order form.

7. Customer support

7.1
You can request any information through our assistance services: contact Customer Service. For further clarifications, access the Customer Service area.

7.2
We would like our social channels (Facebook; Instagram and Twitter) to also be a place for dialogue and sharing.

The pages are open to everyone's comments and the aim is to open a dialogue with all users. Below in short the behaviors are not allowed:

(i) We are happy to receive your comments when they are coherent and relevant: we reserve the right to remove those not related to individual discussions, those that concern activities of external sites, commercial promotions not authorized by PUMA. srl.

(ii) We will delete the comments of all those who use language in violation of the rules of good manners, scurrilous and aimed at damaging the reputation of those who manage or moderate this page or of other users. Furthermore, comments offensive to ethnic minorities will not be tolerated, political, religious or otherwise.

(iii) Conduct in violation of copyright and/or the use of registered trademarks without prior authorization will not be permitted.

We therefore remind you that illegal activities aimed at defaming or threatening or disseminating personal data of third parties without authorization will not be tolerated. In this case, we will contact the competent authorities.

If we deem it appropriate, we will report the content in question to Facebook, Instagram and Twitter. Furthermore, after repeated behavior that violates this policy, the responsible user may be banned.

We also ask you not to share any information regarding, directly or indirectly, your purchase orders on our websites nor, much less, any information regarding your personal data.

For requests regarding assistance it is advisable to contact us via private message.

Otherwise, we will invite you to continue the conversation in private, thus offering you direct and confidential access to our Customer Service which reserves the right not to respond in public.

8. Right of withdrawal pursuant to articles. 52 et seq. of the Consumer Code

8.1
Pursuant to art. 52 of the Consumer Code, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on Mazzolari.com. In some specific cases, duly reported in the Right of Withdrawal section, it will be possible to change the chosen item with another.

8.2
To withdraw from the contract you can use, at your choice, one of the following methods, in accordance with the art. 54 of the Consumer Code: i) use of the Return Form (compliant with the standard form pursuant to art. 49, paragraph 4 of the Consumer Code) to be filled in and transmitted directly online through the Mazzolari.com website; ii) use of this form (compliant with the standard form pursuant to art. 49, paragraph 4 of the Consumer Code) to be completed and sent to the Seller; iii) sending the Seller any other explicit declaration of your decision to withdraw from the contract.
If you choose to use the Return Form to be sent directly online through the Mazzolari.com website, the Seller will send you confirmation by e-mail of receipt of the withdrawal request.
If you choose, however, to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will fall on you.

8.3
Once you have exercised your withdrawal from the contract, you will have to return the products to the Seller by handing them over to the courier for shipping within fourteen (14) days starting from when you communicated to the Seller your decision to withdraw from the contract.

8.4
The only costs you will be responsible for are those for returning the products purchased, unless the Seller has expressly exempted you from such costs at the time of purchase and on the further condition that you use the shipping company indicated by the Seller in the Return Form.

8.5
If you decide to use the shipping company indicated by the Seller in the Return Form, you will not, however, have to pay the costs yourself for returning the purchased products. Payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore free you from any payment obligation towards the shipper. In order to pay for the return, the Seller will deduct from the refund a lump sum equal to the standard shipping cost of the products purchased. Furthermore, from the moment the purchased products are returned to the courier indicated by the Seller in the Return Form, the Seller exempts you from any responsibility in the event of loss or damage to the products during transport.

8.6
If you decide to use a shipping method other than that indicated by the Seller in the Return Form, you will instead have to pay the costs yourself for returning the purchased products. In this case, pursuant to art. 56 of the Consumer Code, an amount equivalent to the cost of standard shipping of the products purchased will also be refunded, while any additional costs incurred by you for choosing a different and/or faster type of shipping and delivery than the standard one will not be refunded. . In this case, you may remain liable in the event of loss or damage to the products during transport, which is due to your negligent choice of carrier and/or shipping methods.

8.7
The Right of Withdrawal - in addition to compliance with the terms and methods set out in the articles. 52 et seq. of the Consumer Code, described in the previous points 8.1, 8.2, 8.3 and 8.4 - is considered to be exercised correctly if the following conditions are also fully respected:
the Return Form sent directly online through the website pozzolari.com, this form or other explicit declaration of your decision to withdraw from the contract must be correctly completed and sent to the Seller within fourteen (14) days of receipt of the products;
the products must not have been used, in particular they must not have been opened;
The warranty seal and any transparent package must be intact;
the products must be returned in their original packaging; in particular the package must be sealed as originally; if you want to return a kit, you must return all the items that make it up;
the returned products must be delivered to the courier within fourteen (14) days from when you communicated to the Seller your decision to withdraw from the contract;
the products must not be damaged.

8.8
If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 8, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.

8.9
The sums will be refunded to you as quickly as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the reimbursement procedures, once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 9.

8.10
If the methods and terms for exercising your right of withdrawal, referred to in letters a), e) and f) of the previous paragraph 7, are not respected, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the e-mail notifying you of the non-acceptance of the return, you can choose to regain, at your expense, the products in the state in which they were returned to the Seller, by communicating this to the Seller himself, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.

If the conditions referred to in letters b), c) and d) of the previous paragraph 7.7 are not respected, you will not be entitled to a full refund of the sums already paid to the Seller. In fact, you will be responsible for the decrease in value of the returned products resulting from use other than that necessary for the purpose of allowing you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the expected refund, according to what will be specifically communicated to you, via e-mail, by the Seller.

Within 14 days of sending the e-mail in which you will be notified of the amount deducted from the refund, you can choose to regain, at your expense, the products in the state in which they were returned to the Seller, by communicating this to the Seller himself, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted from the refund.

9. Refund times and methods

9.1
After returning the products, the Seller will carry out the necessary checks relating to their conformity with the conditions and terms indicated in paragraph 8. In the event that the checks are concluded positively, the Seller will send you the relevant confirmation via email. of acceptance of the products thus returned and arrange for the refund. In the event that the checks are not concluded positively, the Seller will inform you, via e-mail, of the found existence of a decrease in value of the returned products, resulting from your failure to comply with the conditions referred to in letters b) c) and d) of the previous paragraph 8.3. At the same time, the Seller will also inform you of the amount that will be deducted from the sums paid by you for the purchase of the returned products and will provide a partial refund; without prejudice, alternatively, to the possibility of regaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of the previous paragraph 8.10.

9.2
Whatever payment method you use, the refund, in full or in part, is activated by the Seller pursuant to art. 56, paragraph I, of the Consumer Code, in the shortest time possible and in any case within fourteen (14) days from the date in which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and verification of the returned products.

9.3
The Seller will refund you using the same payment method you used for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different payment method and provided that you do not incur any costs. further as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.

9.4
We remind you that the value date of the credit is the same as the debit;

9.5
The Seller indicates the courier Nexive ( http://www.nexive.it/ ) as the courier for returning the products using the label provided at the time of approval of the return; you can return the products to the Seller without personally paying the necessary expenses. According to the methods and terms established for the exercise of the right of withdrawal, this method allows the Seller to directly pay, on your behalf, the costs of returning the purchased products, freeing you from any payment obligation towards the shipper. In order to pay for the return, the Seller will deduct from the refund a lump sum equal to the standard shipping cost of the products purchased. This method also allows you to check, at any time, where each package is, freeing you from any responsibility in the event of loss or damage to the products during transport.

9.6
If you decide to use a shipping company other than the one indicated by the Seller to return the products, you will be responsible for the shipping costs, including liability in the event of loss or damage to the products.

11. Privacy

11.1
You can obtain information on how we process your personal data by accessing the Privacy Policy.

11.2
Please also read, if you have not already done so, our General Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems adopted.

11.3
For any other information on our Privacy Policy you can send requests to the following email address: privacy@mazzolari.com or to the address of our registered office, Via Morimondo, 17 - 20143, Milan, Italy.

12. Applicable law and dispute resolution

12.1
The General Conditions of Sale are governed by Italian law and in particular by the Consumer Code, Chapter I "Consumer rights in contracts", with specific reference to the legislation on distance contracts and by Legislative Decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

12.2
In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, pursuant to art. 14 of Regulation 524/2013, full membership and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the RisolviOnline regulation or to send a conciliation request, go to risolvionline.com

We also inform you that the European Commission provides a platform for the out-of-court alternative resolution of disputes, accessible on the site http://ec.europa.eu/odr

13. Modification and updating

13.1
The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on Mazzolari.com.